Range profile
Gary's Gun Shop
The short version
Gary's Gun Shop is a full-service firearms retailer in Sioux Falls that combines a 12-lane indoor shooting range, in-house gunsmithing, and a selection of over 2,000 new and used firearms with online ordering and trade-in services.
The hits
- Deep inventory exceeding 2,000 firearms, including used, hard-to-find, and higher-end models, supported by an on-site 12-lane indoor rental range.
- In-house gunsmithing department capable of routine maintenance, repairs, sight adjustments, trigger work, and full overhauls.
- Efficient online order fulfillment with fast email confirmations and same-day shipping dispatch.
- No-pressure sales environment where staff guide buyers through selection, range trials, and purchase paperwork.
The misses
- Service consistency varies by employee; several accounts describe dismissive or rude conduct, including condescending remarks and unwelcoming body language toward new or female visitors.
- The indoor range can experience bottlenecks during busy periods, and some customers report feeling scrutinized or uncomfortable while browsing.
- Transaction policies and valuations may not align with every visitor, including at least one refused purchase over a limited-term license and a trade-in offer below competing estimates.
About Gary’s Gun Shop
Gary’s Gun Shop operates as a full-service firearms destination in Sioux Falls, South Dakota, combining retail sales with a 12-lane indoor shooting range and an in-house gunsmithing department. The business stocks more than 2,000 unique firearms spanning handguns, shotguns, and rifles, including used models, hard-to-find classics, and mid- to higher-end options from major manufacturers. The showroom also carries ammunition, knives, parts, and accessories, while the website facilitates online orders for in-store pickup or direct shipping. Customers can sell, trade, or consign firearms, and the range offers rental guns so shooters can evaluate a platform before committing to a purchase. In addition to firearms, the shop stocks ammunition and sporting goods, positioning itself as a community hub for local enthusiasts and traveling sportsmen alike.
The shop serves a broad spectrum of shooters, from first-time handgun buyers to precision-rifle enthusiasts and hunters preparing for seasonal trips. Its gunsmithing operation handles routine maintenance, sight adjustments, trigger work, and comprehensive overhauls, with reviewers noting that turnaround times occasionally came in faster than quoted. The physical space is described as densely stocked, with firearms and gear arranged along walls and aisles, creating the atmosphere of a traditional, high-volume gun shop rather than a boutique retail environment.
Patrons frequently praise the breadth of inventory, noting that employees helped locate special-edition or out-of-stock items that were unavailable elsewhere. Online and in-store transactions are often described as efficient, with email confirmations and same-day shipping notifications on orders placed through the website. Several visitors highlight staff members who explained specifications, guided them through paperwork, and allowed them to test firearms on the range without applying immediate sales pressure. Follow-up contact to verify satisfaction after a purchase also appears as a recurring positive touchpoint.
However, the experience varies noticeably depending on which employee is working. Multiple reviews indicate that some staff members project an unwelcoming or dismissive attitude, with reports of condescending remarks, side-eye glances, and outright disrespect toward both new and returning visitors. One customer reported overhearing negative comments while on the range, and another described feeling mocked after asking questions. The range itself can experience bottlenecks during busy periods, and at least one transaction was refused over a limited-term driver’s license concern, while another customer received a trade-in valuation significantly lower than at a competing retailer. These friction points suggest that while Gary’s Gun Shop excels in selection, technical services, and shipping speed, interpersonal consistency and policy clarity remain active limitations that prospective visitors should weigh.
Recurring feedback
What visitors consistently mention
- Product availability and selection breadth: Visitors frequently cite the deep inventory as a primary draw, with recurring remarks about locating special-edition, out-of-stock, or used firearms unavailable elsewhere.
- Transactional speed and follow-through: Many note efficient online and in-store purchases, prompt shipping notifications, accurate product descriptions, and post-sale follow-up to verify satisfaction.
- Staff knowledge versus interpersonal tone: Feedback indicates a split in service quality, with some employees described as patient, informative, and pressure-free while others are reported as rude, dismissive, or unwelcoming, creating an inconsistent atmosphere.
- On-site range and gunsmithing utility: Customers value the rental range for test-firing and the gunsmithing department for timely repairs, though crowding and occasional staff-driven tension temper the experience.